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Real-Time Collaboration with Unified Application Access

Reduce complexity and cost by unifying UCaaS, CCaaS, and data apps in one secure browser-based workspace. No plugins. No VDI. No toggling between tools.

The Challenge

"Our agents waste time switching between tools just to get through a single call."

For operations leaders, fragmented systems mean rising costs, lower productivity, and more support burden. Agents lose time. IT loses control. And operators pay the price.

The Solution

One secure workspace for calls, messages, and business-critical tools with centralized security controls and built-in audit visibility.

Sonet.io integrates voice, video, and business-critical apps into a single browser session. No virtual desktops. No endpoint agents. No deployment delays. That means faster onboarding, simpler management, and lower operational overhead.

Native WebRTC Media Delivery

  • Combine UCaaS, CCaaS, and productivity tools in one view
  • Eliminate context switching and fragmented user experiences
  • Enforce access and policy controls centrally

Native WebRTC Media Handling

  • Peer-to-peer audio and video without VDI bottlenecks
  • Echo cancellation, noise suppression, and adaptive bitrate control
  • Media quality optimized using live telemetry

Global Performance Architecture

  • Routes sessions through the nearest Sonet point-of-presence (PoP) for minimal latency
  • GPU-accelerated infrastructure supports demanding workloads and smooth media delivery
  • Scales automatically to support agents across multiple regions and time zones

From the Blog: From Lag to Clarity

How IT teams are rethinking voice and video delivery for a browser-based world.

The Hidden Cost of Fragmented Agent Workspaces
Workspace fragmentation slows down contact center agents and increases operational risk. Learn how operators can unify voice, video, and business apps in a secure, policy-controlled environment.
Read More
Why VDI Fails for Real-Time Communications and What to Use Instead
Discover why VDI breaks modern voice and video apps and how Sonet.io delivers native-quality real-time communications without plugins, agents, or complexity.
Read More

Why It Matters

  • Cuts Total Cost to Serve
    Reduce spend on infrastructure, desktop management, and plugin support.
  • Streamlines Global Operations
    ‍    Deploy instantly across regions without device shipping or IT setup.
  • Improves Contact Center Agent Productivity
    ‍    One workspace, fewer clicks, faster call resolution.
  • Centralizes Security & Compliance
    Protect voice, video, and app sessions in one place with full visibility and control.
Download the Brief

Unify Your Contact Center Workspace

Experience the difference of voice, video, and apps working together.

Schedule a Demo

Get a custom demo with our remote work access, security and visibility experts — and see Sonet.io in action.

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